We're your neighbourhood tuck shop, online.
Everyday groceries, fresh produce, and ready-packed hampers — ordered in a couple of taps and confirmed with a real person on WhatsApp.
Who We Are
Our story, how ordering works, and how to reach us.
Our Story
Tuck Shop started as a simple idea: make it easy to get affordable, everyday groceries without the queues or the guesswork. We stock pantry staples, fresh produce, household basics, and ready-packed hampers, all at prices that keep your household running comfortably.
How Ordering Works
Browse the shop, add what you need to your cart, and check out in a few taps. We confirm every order over WhatsApp, so you always know it's been received and exactly when to expect it — same-day delivery, a scheduled slot, or pickup, whichever suits you.
Our Promise
Fair, transparent pricing with delivery fees shown up front in your cart. If something you ordered isn't in stock, we'll reach out before your order is finalised so you're never surprised at the door.
Get In Touch
Reach us directly, or send a message below.
The fastest way to reach us — order updates, questions, or a quick chat.
Chat on WhatsApp: +263715779363For anything that's easier to put in writing, or if you'd like a written record.
contact@tucks.co.zwHours & Coverage
We're online and taking orders every day. We deliver within 15km of CBD — outside that area, pickup is available instead. Order confirmation and delivery windows are arranged with you over WhatsApp.
Follow Us
See new stock, offers, and updates on social media.
Send Us a Message
Have a question, a special request, or feedback? Fill this in and we'll get back to you by email.
Delivery & Payment
What to expect once you place an order.
Payment
We currently accept payment on delivery or pickup only. The total shown in your cart — including any delivery fee — is exactly what you'll pay, no surprises.
Delivery Options
Choose same-day delivery, a scheduled delivery slot, or pickup at checkout. Orders over $80.00 qualify for free delivery within our coverage area.
Coverage Area
We deliver within 15km of CBD. Outside that radius, pickup is available so you can still shop with us.
Frequently Asked Questions
Quick answers to what customers ask us most.
How do I know my order was received?
We confirm every order over WhatsApp shortly after checkout, including your delivery or pickup window.
What if an item I ordered is out of stock?
We'll message you on WhatsApp before finalising your order so you can swap the item, remove it, or wait for restock.
Can I change or cancel my order?
Yes — message us on WhatsApp as soon as possible. We can usually make changes if the order hasn't been packed yet.
Do I need an account to order?
Creating an account lets you track orders and reorder favourites faster, but you can also reach us directly via WhatsApp for a quick order.
Terms & Conditions
Please review our full Terms & Conditions, including how we handle orders, delivery, and your information, before placing an order.